As per the previous update, our boating operations are currently suspended until further notice. We do not currently know when we will be allowed to re-open.
We will be reviewing our position periodically dependant on Government guidance and will be emailing any customers affected if and when we are able to lift or extend the suspension of our boating operations.
These are worrying times for everyone, we would like to thank our customers who have been so patient and understanding of the situation that is outside of anyone’s control. We are all in this together and look forward to being able to deliver more positive news about “getting back to boating”.
Please note that our bookings office is currently closed and our staff will not be at work for the time being. We will be unable to respond to any further emails during this period but will update you once we have returned and, in any event, we will contact you at least three weeks prior to your booking date.
In the meantime, we hope you and your loved ones are keeping well.
We are sorry to announce that, in light of social distancing, the UK Government’s advice to undertake essential travel only and the most recent advice to remain in your primary residence, we will not be able provide some holiday breaks as previously planned.
The latest government advice is as follows:
“This guidance is for people planning to visit second homes or holiday premises during the coronavirus (COVID-19) pandemic.
Essential travel does not include visits to second homes, camp sites, caravan parks or similar, whether for isolation purposes or holidays. People should remain in their primary residence. Not taking these steps puts additional pressure on communities and services that are already at risk.”
Taking into consideration the UK Government’s latest advice regarding COVID-19 (Coronavirus), we have taken the decision to not to allow Foxhangers canal boat holidays to be taken, effective immediately until 30th April 2020. As always, the safety and health of our team and guests is our top priority and we have taken this difficult decision in support of the UK Government recommendations. We know this will be very disappointing for lots of our guests, and we assure you that this decision has not been taken lightly. Please accept our sincerest apologies.
If you are due to visit us between now and the above date, unfortunately this means we will not be able to provide your holiday as previously planned. We are in the process of contacting all guests directly – please do not contact us and wait for our call. This will allow us to operate our communication process as smoothly as possible.
We will endeavour to contact you as soon as possible. We will be prioritising guests in the order they were due to take their break. It may take us a little bit longer than normal to get in touch with you and we do thank you for your patience during this time.
We will attempt to telephone you in the first instance – if we cannot reach you, we will leave a voicemail and send you an e-mail. Please ensure you check your Junk / Spam folders.
We will be continually monitoring the situation as it evolves so please keep checking our website for further updates.
Again, we offer our deepest apologies for having to take drastic action as a result of extreme and unprecedented events.
We would like to reassure all customers that have already booked a holiday or are thinking of booking a holiday with us that we are taking this very seriously, albeit we are very much open for business as usual.
It is worth considering that although safety is our first concern, boating holidays are a crowd free, secluded vacation and time is usually spent just with immediate family or close friends. As such, every boat is cleaned and prepared carefully prior to handover and all staff are instructed on minimising risk.
Guidance from The Canal and River Trust advises that “In these uncertain times, as people seek respite from the current crisis, our canals are great places to get away from it all.” They are somewhere to look after your mental health, wellbeing and fitness.” We are also monitoring guidance from the Government, the NHS and The British Marine Federation to ensure we are doing all we can to protect customers, staff and visitors alike.
At the time of writing, there are only four cases in the whole of Wiltshire and none at all in Devizes (where we are based) or in the surrounding villages. Of course, once you are aboard your boat you can have as little or as much contact with others as you choose.
Those of you that have holidayed with us before will know that our boats are always cleaned to the highest standards and we have put in place additional checks to make sure nothing is missed. All our bedding and towels continue to be washed at a high temperature.
We are asking all customers to contact us immediately if, in the weeks leading up to their holiday
- They or any member of the party they are travelling with display any symptoms
- They are in area that is in lockdown
- There are travel restrictions preventing them from getting here.